Terms of Service

1. Acceptance of Terms

By accessing our website, submitting an inquiry, entering into a service agreement, or using our client portal, you confirm that you are at least 18 years of age, have the legal authority to bind yourself or your organization to these Terms, and agree to comply with all applicable laws and regulations.

These Terms constitute a legally binding agreement between you (“Client”) and A&F Ignite LLC. They apply in conjunction with any separate project agreements, statements of work, or service contracts executed between the parties. In the event of conflict, the specific project agreement controls.

2. Services Description

A&F Ignite LLC provides the following categories of services to business clients:

• ›Custom Websites: Design and development of bespoke, high-performance websites tailored to your brand and business objectives. All builds are custom-engineered — no templates or off-the-shelf themes.
• ›CRM Systems: Architecture, configuration, and integration of customer relationship management systems to streamline your sales pipeline, automate follow-ups, and centralize client data.
• ›Cold Callers: Placement and management of trained outbound sales representatives who conduct prospecting calls on your behalf to generate qualified leads and set appointments.
• ›Closers: Connection with elite sales professionals who engage qualified prospects to close deals. Closer engagements are structured on a case-by-case commission basis agreed upon in writing prior to commencement.

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate project agreement or statement of work (“SOW”) signed by both parties.

3. Client Accounts

Clients may be granted access to our private client portal upon commencement of a service engagement. By accessing the portal, you agree to:

• ›Maintain the confidentiality of your login credentials and not share access with unauthorized parties
• ›Notify us immediately at [email protected] if you suspect unauthorized access to your account
• ›Accept responsibility for all activity that occurs under your account credentials
• ›Provide accurate, current, and complete information as required by the portal

We reserve the right to suspend or terminate portal access if we detect suspicious activity, non-payment, or a violation of these Terms.

4. Payment Terms

All fees for services are outlined in the applicable project agreement or SOW. The following payment terms apply unless otherwise agreed in writing:

• ›Invoicing: Invoices are issued upon project milestones, monthly retainer cycles, or as otherwise defined in the SOW. Invoices are delivered electronically via email.
• ›Net-15 Payment Terms: All invoices are due within fifteen (15) calendar days of the invoice date unless alternative terms are specified in writing.
• ›Late Fees: Invoices not paid within the net-15 period are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance, accruing from the due date until paid in full.
• ›Payment Processing: Payments are processed securely through Stripe. A&F Ignite does not store payment card data. By submitting payment, you authorize the applicable charges.
• ›Disputed Invoices: If you dispute any portion of an invoice, you must notify us in writing within 7 days of the invoice date. Undisputed amounts remain due on the standard net-15 schedule.
• ›Suspension for Non-Payment: We reserve the right to suspend active services — including work in progress and portal access — for accounts with invoices overdue by more than 15 days, without prejudice to any other remedies.

All fees are quoted and billed in United States Dollars (USD). Clients are responsible for any applicable taxes, including sales tax or VAT, where required by law.

5. Project Scope & Delivery

The scope of each project is defined in the applicable SOW and agreed upon in writing prior to commencement of work. The following policies govern project execution:

• ›Scope Definition: Any work not explicitly described in the SOW is considered out of scope and subject to a separate change order and additional fees.
• ›Change Orders: Requested changes to scope, design direction, or deliverables after project commencement must be submitted in writing. We will provide a change order outlining the impact on timeline and cost for your approval before proceeding.
• ›Revision Rounds: The number of included revision rounds is specified in each SOW. Additional revision rounds beyond the included allotment are billed at our standard hourly rate.
• ›Client Responsibilities: Timely delivery of client materials (content, assets, approvals) is essential to project timelines. Delays caused by late client deliverables may extend project timelines proportionally at no penalty to A&F Ignite.
• ›Timelines: Estimated timelines are provided in good faith based on project scope and current workload. We will communicate proactively if delays are anticipated. A&F Ignite is not liable for delays caused by force majeure events or client-side delays.
• ›Acceptance: Deliverables are considered accepted upon written approval by the Client, or after 7 business days of delivery with no written objection.

6. Intellectual Property

• ›Client Ownership of Deliverables: Upon receipt of full payment for a project, the Client receives full ownership of the final deliverables as specified in the SOW, including design files, source code, and written content created exclusively for the Client.
• ›A&F Ignite Retained Rights: A&F Ignite retains ownership of all pre-existing intellectual property, proprietary tools, frameworks, methodologies, processes, and any general know-how developed in the course of providing services. These are licensed to the Client solely for use within the delivered project and are not transferred.
• ›Third-Party Components: Projects may incorporate third-party libraries, fonts, stock assets, or open-source components. These are subject to their respective licenses. A&F Ignite will disclose material third-party components in the project documentation.
• ›Portfolio Rights: A&F Ignite reserves the right to display the completed work in our portfolio and marketing materials unless the Client requests confidentiality in writing prior to project commencement.

7. Confidentiality

Both parties acknowledge that in the course of our engagement, each may have access to confidential information belonging to the other. “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure.

• ›Mutual Obligation: Each party agrees to hold the other's Confidential Information in strict confidence, use it only for the purposes of the engagement, and not disclose it to any third party without prior written consent.
• ›Exclusions: Confidentiality obligations do not apply to information that is or becomes publicly available through no breach of these Terms, is independently developed by the receiving party, or is required to be disclosed by law or court order.
• ›Duration: Confidentiality obligations survive the termination of any engagement for a period of three (3) years.

8. Cold Caller & Closer Services

Outreach services (Cold Callers and Closers) are subject to the following additional terms:

• ›Performance Disclaimer: A&F Ignite does not guarantee specific results, including a minimum number of calls, appointments set, or deals closed. Sales outcomes depend on numerous factors outside our control, including market conditions, offer quality, and prospect responsiveness.
• ›Appointment Setting: Cold Callers are engaged to generate qualified leads and set appointments based on criteria defined in your SOW. The Client is responsible for ensuring their offer, target market, and qualification criteria are clearly defined prior to campaign launch.
• ›Closer Commission Structure: Closer engagements are structured on a commission basis agreed upon in writing on a case-by-case basis before any Closer begins work. No commission arrangement is enforceable unless documented in a signed addendum to the applicable SOW.
• ›Compliance: A&F Ignite and its outreach staff will conduct calling campaigns in compliance with applicable telemarketing laws. The Client is responsible for providing accurate, legally compliant lead lists and ensuring that call campaigns comply with the laws of the jurisdictions being called.
• ›Script & Messaging Approval: All calling scripts and outreach messaging require Client review and written approval prior to deployment. The Client assumes responsibility for the accuracy and legality of approved messaging.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• ›A&F Ignite LLC's total cumulative liability to the Client for any claim arising out of or related to these Terms or any service engagement shall not exceed the total fees paid by the Client to A&F Ignite in the three (3) months immediately preceding the event giving rise to the claim.
• ›A&F Ignite shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, or reputational harm, even if A&F Ignite has been advised of the possibility of such damages.
• ›A&F Ignite makes no warranty, express or implied, that our services will meet your specific business objectives, generate particular revenue outcomes, or produce specific sales results.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you.

10. Termination

• ›Notice Requirement: Either party may terminate an ongoing engagement by providing thirty (30) days' written notice to the other party. Notice must be delivered to [email protected] (if to A&F Ignite) or to the Client's email of record.
• ›Payment for Work Completed: Upon termination, the Client is obligated to pay for all work completed up to the effective termination date, including any partially completed milestones prorated at the agreed rate. No refunds are issued for fees already paid for completed work.
• ›Immediate Termination for Cause: Either party may terminate immediately, without the 30-day notice period, if the other party materially breaches these Terms and fails to cure such breach within 10 business days of written notice of the breach.
• ›Effect of Termination: Upon termination, all licenses granted to the Client for work not fully paid for revert to A&F Ignite. Sections covering Confidentiality, Intellectual Property, Limitation of Liability, and Dispute Resolution survive termination.

11. Dispute Resolution

The parties agree to resolve disputes through the following process:

• ›Good-Faith Negotiation: Before initiating any formal dispute process, the parties agree to attempt to resolve any dispute through good-faith negotiation between representatives. Either party may initiate this process by submitting a written description of the dispute to the other party.
• ›Mediation: If the dispute is not resolved through negotiation within 30 days, either party may request non-binding mediation administered by a mutually agreed upon mediator in Miami-Dade County, Florida. Costs of mediation are split equally between the parties.
• ›Binding Arbitration: If mediation fails to resolve the dispute, the parties agree to submit to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted in Miami, FL. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
• ›Governing Law: These Terms and all disputes arising hereunder are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
• ›Class Action Waiver: The parties agree that all disputes will be resolved on an individual basis only. Neither party may bring a claim as a plaintiff or class member in a class action, consolidated action, or representative proceeding.

12. Modifications to Terms

A&F Ignite reserves the right to modify these Terms at any time. When we do, we will update the “Effective Date” at the top of this page. For material changes, we will provide advance notice to active clients via email at least 14 days before the changes take effect.

Your continued use of our services after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree with the modified Terms, you may terminate your engagement in accordance with the Termination provisions above.