Privacy Policy

1. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you complete a contact form, request a consultation, enter into a service agreement, or communicate with us. This may include:

• ›Full name and business name
• ›Email address and phone number
• ›Billing and payment information
• ›Business goals, project details, and communications
• ›Login credentials for your client portal account

Usage Data

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including your IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, referring URLs, and other diagnostic data. This data is collected to improve our website performance and user experience.

Cookies and Tracking Data

We use cookies and similar tracking technologies to monitor activity on our website and retain certain information. See the Cookies section below for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• ›Service Delivery: To provide, operate, and maintain the services you have contracted with us, including website development, CRM configuration, and outreach staffing.
• ›Communication: To contact you with project updates, invoices, support responses, and other information relevant to your engagement with A&F Ignite.
• ›Billing & Payments: To process payments, send invoices, and maintain accurate financial records for your account.
• ›Product Improvement: To analyze how our website and services are used so we can improve functionality, identify technical issues, and develop new offerings.
• ›Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect the rights and safety of A&F Ignite and our clients.
• ›Marketing (with consent): To send you occasional updates or information about our services if you have opted in to receive such communications. You may opt out at any time.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• ›Service Providers: We may share data with trusted third-party vendors who assist us in operating our business (e.g., Stripe for payment processing, Supabase for secure data storage). These parties are contractually obligated to keep your information confidential and use it solely to provide services on our behalf.
• ›Legal Requirements: We may disclose your information where required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• ›Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• ›TLS/SSL encryption for all data transmitted between your browser and our servers
• ›Encrypted storage of sensitive data via Supabase with row-level security policies
• ›Payment card data handled exclusively by Stripe — we never store raw card numbers
• ›Access controls limiting data access to authorized personnel on a need-to-know basis
• ›Regular security reviews of our systems and third-party integrations

Please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• ›Access: Request a copy of the personal information we hold about you.
• ›Correction: Request correction of any inaccurate or incomplete information.
• ›Deletion: Request deletion of your personal data, subject to our legal retention obligations.
• ›Portability: Request that we transfer your data to another service provider in a structured, machine-readable format.
• ›Opt-Out: Opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
• ›Restriction: Request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

6. Cookies

We use cookies — small data files stored on your device — to enhance your browsing experience and analyze site traffic. The types of cookies we use include:

• ›Essential Cookies: Required for the website to function properly, including maintaining your session when logged into the client portal.
• ›Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and content.
• ›Preference Cookies: Remember your settings and preferences to personalize your experience on return visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website — including the client portal — may not function properly. Most browsers allow you to manage cookie preferences in their settings menus.

7. Third-Party Services

Our services integrate with select third-party platforms. Each operates under its own privacy policy and data practices:

8. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us at [email protected] and we will take immediate steps to remove that information from our records.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Effective Date” at the top of this page. For material changes, we will provide a more prominent notice, such as an email notification to clients with active accounts. We encourage you to review this policy periodically to stay informed about how we protect your information.